Refund policy

At Base Boutique, we are committed to ensuring you’re completely satisfied with your experience. Please review our refund policy below for clarity on product and service refunds.

Product Refunds

We accept returns for products if:

• They are unused, unopened, and in their original packaging.

• Proof of purchase (receipt or order confirmation) is provided.

• The return is initiated within 30 days of purchase.

Non-Refundable Products:

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare products.

• Personalised or custom-ordered items.

• Sale or clearance items.

If you experience an adverse reaction to a product, contact us at info@baseboutique.com.au within 48 hours with your order details and a description of the issue.

Service Refunds

Refunds for services will only be considered if:

• There was an error on our part during the service.

• You notify us within 24 hours of the appointment.

We do not offer refunds for change of mind or missed appointments without the required notice period.

Damaged or Faulty Items:

If you receive a damaged or faulty product, or the wrong item, please contact us within 48 hours of receipt. We will arrange a replacement or refund at no extra cost to you.

Australian Consumer Law:

This policy operates in addition to your rights under the Australian Consumer Law. You are entitled to a refund or replacement for faulty goods or services that do not meet their intended purpose.